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UPDATE Our assurance to you


Flexible travel conditions

We understand that our customers need additional flexibility regarding their travel arrangements in the current situation. Therefore, below you will find our current policy for changes and cancellations (as of 06.04.2022).

Existing bookings that have not been cancelled by Cunard Line.
If your embarkation is in 2022, then you may rebook with us up to 42 days prior to your embarkation date at the following conditions:
Rebook your voyage on any Cunard voyage that is currently bookable (and not just within the next 6 months).
Rebook your voyage on another voyage of higher or equal value.
Rebook your travel multiple times (and not just once).
Rebook your travel for free, as we waive the usual rebooking fee.

Note: These flexible rebooking policies are currently in effect until July 31, 2022, for voyages with embarkation dates up to and including December 31, 2022. For these voyages, they replace the normal rebooking policies listed in our General Conditions. We reserve the right to change or withdraw these flexible rebooking conditions at any time. Please note that any costs incurred by third party suppliers such as airlines, hotels or similar as a result of the rebooking must be covered by the person making the booking. For all voyages with embarkation after January 1, 2023, the normal rebooking conditions apply according to our General Terms and Conditions.


Important notices

Munich, 19.04.2022

Important update of our vaccination and testing policy

Dear Guests,
For all Queen Mary 2 sailings from 24 April 2022, for all Queen Elizabeth sailings from 30 May 2022 and for all Queen Victoria sailings from 5 June 2022, all guests must be 
aged 12 years and over must be fully vaccinated* to travel with us until further notice. 
Children aged 5 to 11 years must be fully vaccinated* or present a valid negative Covid 19 test certificate at the ship's terminal. Children under the age of 5 are currently exempt from pre-trip vaccination and testing requirements.
All guests 5 years of age and older must present a valid 
negative Covid 19 test certificate, which must be presented within one day before at the embarkation terminal within one day prior to arrival. 

All fully vaccinated* guests must also present proof of their vaccination status at the terminal prior to embarkation. 
For more information on acceptable proof of Covid 19 test results and vaccination status, please visit our website. 
*The definition of "fully vaccinated" means that at least 14 days prior to travel, an approved (by the Medicines and Healthcare products Regulatory Agency (MHRA), the European Medicines Agency (EMA) or the World Health Organization's Emergency Use Listing (WHO EUL)) Covid-19 vaccine with two doses or the approved Janssen Covid-19 vaccine with one dose has been completed. If more than 270 days have passed since full completion of a vaccination (calculated from the date of disembarkation from the voyage), a booster vaccination is also required and must be administered at least seven days prior to embarkation. 
If you have already received a booster vaccination, you are eligible to travel regardless of this date.  
We strongly recommend that all guests have booster vaccinations at the earliest possible time, when available, to comply with the evolving vaccination requirements of the countries we visit. 

Embarkation in Southampton
All guests aged 5 years and over must provide proof of a negative Covid 19 test result at the terminal. This test (antigen or PCR) must be organised (and paid for) independently and must be done prior to arrival at the terminal. It must be a supervised test (not an unsupervised self-test) done at an official testing centre. Antigen tests are valid for 1 day and PCR tests for 48 hours.
All unvaccinated children from 5 up to and including 11 years of age will be additionally tested with an antigen test free of charge on site. 
(in addition to the test to be carried out before arrival at the terminal).
Children up to and including 4 years of age are exempt from vaccination and testing.

Embarkation in Hamburg
All fully vaccinated guests must provide an official negative Covid 19 test result at the terminal. This test (antigen or PCR) must be organised (and paid for) independently and must be done before arrival at the terminal. It must be a supervised test (not an unsupervised self-test) done at an official test centre. Here you can find an overview of the City of Hamburg on test centres. Antigen tests are valid for one day and PCR tests for two days.
Children from 5 up to and including 11 years of age who have not been fully vaccinated require a negative PCR test result that is no more than 48h old. This test must be organised and paid for by the guest prior to arrival.
All unvaccinated children from 5 up to and including 11 years of age are additionally tested on site free of charge with an antigen test (in addition to the PCR test to be carried out before arrival at the terminal).
Children up to and including 4 years of age are exempt from vaccination and testing.

Embarkation in New York
All fully vaccinated guests must provide proof of a negative Covid 19 test result at the terminal. This test must be organised (and paid for) independently and must be done prior to arrival at the terminal. It must be a supervised test (not an unsupervised self-test) taken at an official testing centre and no more than two days old. An antigen test is sufficient.
For unvaccinated children aged 5 to 11 years inclusive, a negative PCR test result must be presented for embarkation. This test must be carried out within two days before embarkation. It must be organised and paid for independently.
All unvaccinated children from 5 up to and including 11 years of age will be additionally tested free of charge with an antigen test on site (in addition to the PCR test which has to be carried out before arrival at the terminal).
Children up to and including 4 years of age are exempt from vaccination and testing.
If you are looking for a testing option in New York, you may find this website useful: 
https://coronavirus.health.ny.gov/find-test-site-near-you

Embarkation in Canada
All fully vaccinated guests must provide proof of a negative PCR test result at the terminal. This test must be arranged (and paid for) independently and must be done prior to arrival at the terminal. It must be a supervised test (not an unsupervised self-test), 
taken at an official test centre and no more than 72 hours old. Alternatively, an official negative antigen test result not older than one day may be presented.
For unvaccinated children aged 5 to 11 years inclusive, an official negative PCR test result must be presented for embarkation. This test must be carried out within 72 hours prior to arrival at the terminal. It must be organised and paid for independently.
All unvaccinated children from 5 up to and including 11 years of age will be additionally tested free of charge with an antigen test on site (in addition to the PCR test to be carried out before arrival at the terminal).
Children up to and including 4 years of age are exempt from vaccination and testing.
If you are looking for a testing facility in Canada, you may find this website useful:
https://travel.gc.ca/travel-covid/travel-restrictions/flying-canada-checklist/covid-19-testing-travellers-coming-into-canada

Embarkation in Barcelona
All guests 5 years and older must provide proof of a negative Covid 19 test result at the terminal. This test must be organised (and paid for) independently and must be done prior to arrival at the terminal. It must be a supervised test (not an unsupervised self-test), 
taken at an official testing centre and must be no more than 
24 hours. One antigen test is sufficient.
All unvaccinated children from the age of 5 up to and including 11 years will be additionally tested with an antigen test free of charge on site (in addition to the antigen test that has to be done before arriving at the terminal).
Children up to and including 4 years of age are exempt from vaccination and testing.

Embarkation in Italy
All guests aged 5 years and over must provide proof of a negative Covid 19 test result at the terminal. This test must be arranged (and paid for) independently and must be done prior to arrival at the terminal. It must be a supervised test (not an unsupervised self-test), taken at an official testing centre and no more than two days old. One antigen test is sufficient.
All unvaccinated children from the age of 5 up to and including 11 years will be additionally tested with an antigen test free of charge on site (in addition to the antigen test that has to be done before arriving at the terminal).
Children up to and including 4 years of age are exempt from vaccination and testing.

Embarkation in Le Havre
All guests aged 5 years and over must provide proof of a negative Covid 19 test result at the terminal. This test must be organised (and paid for) independently and must be done prior to arrival at the terminal. It must be a supervised test (not an unsupervised self-test), taken at an official testing centre and no more than two days old. One antigen test is sufficient.
All unvaccinated children from the age of 5 up to and including 11 years will be additionally tested with an antigen test free of charge on site (in addition to the antigen test that has to be done before arriving at the terminal).
Children up to and including 4 years of age are exempt from vaccination and testing.

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.
Please understand that due to the currently very high workload, delays may occur.

We thank you very much for your support and loyalty

Your team from Cunard


To make your Cunard cruise more enjoyable, the following measures have been introduced on board:

• Strict vaccination and testing regulations for all guests

• Health questionnaire before embarkation

• All areas of the ship are thoroughly and regularly cleaned and disinfected.

• Compliance with recognized standards for dealing with food and drink, entertainment and experiences on board and ashore

• Adequate social distancing in accordance with the latest guidelines for cruise lines

• We provide additional stations for hand disinfection.

• The ventilation systems on board have been improved to provide even better filtration and more fresh air on board.

• Whilst we highly recommend that guests wear masks on board, they are only required in the theatre, cinema, or if you visit the medical centre. Your mask must cover your nose and mouth and be of a good quality (ideally medical grade).  Off the ship, masks are required during embarkation, disembarkation and when using tender boats. Some destinations may also require you to wear masks when ashore and we recommend taking one with you whenever you disembark the ship.

• In the beginning, we will operate with a reduced load factor on the ships in order to comply with the new protocols.

• The crew is subject to a more stringent test and quarantine regime as well as regular tests during their time on board.


Conclusion of a health insurance with worldwide validity:

All passengers must have concluded a health insurance with worldwide validity at the latest upon embarkation and must prove this at boarding.

Should a passenger not be able to present a worldwide valid health insurance at the check-in at the port, the access to the ship and thus the embarkation can be denied.
A confirmation of the insurance serves as proof for this; if possible also in English.
Three days before departure you have to fill in an online health declaration in the Voyage Personalizer
fill out. Once you are on board, everyone must keep up to date with the latest protocols.

**Note for guests with pre-existing medical conditions**
Unfortunately, when we resume our cruise operations, we cannot accept guests who have the following medical requirements:
Supplemental oxygen (including via an oxygen concentrator);
Mechanical ventilatory support (with the exception of overnight CPAP for sleep apnea);
Dialysis.

Within the 14 days prior to the cruise:

Unwell due to confirmed or suspected COVID-19 disease; Close contact with a person with confirmed or suspected COVID-19 disease; You have been ordered by the health department or other regulatory agency to self-isolate. We are very sorry to have to introduce this.
The conditions of the United States Department of Health and Human Services (CDC) also apply to a cruise with Cunard Line.
The CDC has made changes to the requirements for cruise participation.

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